YOU SUCK!
Have you ever stopped to think how long you've either owned an appliance or how long you've used a certain brand? My mother bought a used demo model Rainbow vacuum cleaner in 1993 and even though it was more difficult to use than the Kirby vac we had at the time, it was an instant staple in her home and now mine. When mom got a new(er) model in the early 2000's, she gave me the old one and I used it until around 2014 when it quite literally blew up while using it. 20 years - not too shabby. The following week or so I was at a thrift store and a lady was dragging what appeared to be an identical model out of her SUV and I walked over to the worker and said "I'll buy that right now - name your price" - Um, $20. "Um, sold". I hadn't thrown away all the attachments from the one that mom had so I incorporated and threw away the most used ones and voila - back in business.
This past week I filled up the water basin, hooked everything together, and headed out the back door to vacuum out the car and the top clear plastic compartment let go of the motor housing and two big wires were dangling loose from the disconnect. The holes the screws had been in had disintegrated. Dammit!
I picked everything up and emptied out the rest of the water from the basin and headed inside. I looked up "Rainbow sales and service" on the internet. The service part was key since they're independently sold by representatives - and I found a shop locally. I waited 2 hours for the shop to open and while waiting I looked at their Facebook page. For the past 3 years there were CONSTANT posts about "shop local" and how hard it is to make a living if people don't shop and give their business to small mom and pop shops like theirs. OK, I'm a small business myself - I'll call and whatever they say I'll do and I will spend up to $250 to get this thing fixed because it should last another however many years.
RING RING - Hello? I explained the problem, sorry, I TRIED to explain the problem but I only got ass far to say mine was a 1993 model; "Sorry, I can't do anything with those. The parts are obsolete and nobody works on those anymore. I could sell you a new one and give you $200 trade for yours but I'll just throw it away." Well, I have seen parts available online; "Excuse me sir but those are crappy Chinese parts from China and good luck actually getting one". Well, If I could get this housing part can I bring it all to you an...; "No. We can't...............No, it's just not worth the time." Final answer, Joe? "Yeah, sorry but I'd just buy a new one." Well, a new one isn't exactly in my budget right now. Do you have a refurbished one? What are those prices? "No. Haven't had one since the pandemic started." If you'll take my name and number, I'd gladly accept a call if you get one in. "Nah, probably won't be getting any in to rebuild". Well, Joe, have a great day. "Uh-huh, you too man.". Click.
Now, I tried to take the bastard apart myself and figure out how to replace the broken part but the guff comes from disconnecting the wires from the on/off switch. You have to have a new switch because when the wires come out (to remove all of them through a specific hole in the top of the housing) the back of the switch breaks and they wires don't go back in. I now understand why Joe was hesitant but I mean, I found a new fucking switch and I put the thing back together with a used housing and it took me about 2 hours labor total and 4 days to wait in the parts (that weren't from China).
Since I'm no expert on these things and I can't guarantee my own work - I'm on the lookout for a new(er) model to replace the one I just fixed. Then, I'll take her to the same thrift store I bought her from and let someone else enjoy some time together.
As I re-read this I'm wondering - am I the only person I know that will actually fix something instead of throwing it away and buying a new one?
Happy 2022!